Proofly · Design verification
SaaS Onboarding UX Audit Example
Evidence-based UX audit of a SaaS onboarding flow with prioritized findings.
This example audit reviews a B2B SaaS signup and onboarding flow for requirement coverage, heuristic issues, and accessibility gaps.
Executive summary
The onboarding flow covers core signup but misses password recovery affordances, skips empty-state guidance, and shows insufficient contrast on secondary actions.
Finding: Missing error recovery on email step
Observation: Invalid email submission shows no inline error.
Why it matters: Users cannot correct mistakes without guessing.
UX principle: Error prevention and recovery.
Severity: High.
Recommendation: Add inline validation and clear error copy.
Finding: Unclear primary CTA hierarchy
Observation: Secondary "Learn more" competes visually with "Continue".
Severity: Medium.
Recommendation: Reduce secondary button weight; increase primary contrast.