Proofly · Design verification
E-commerce Checkout UX Audit Example
UX audit example for e-commerce checkout flows with friction and trust findings.
Direct answer
This audit examines checkout steps for cart clarity, trust signals, error handling, and mobile accessibility.
Finding: Shipping cost surprise
Observation: Shipping fees appear only on final step.
Severity: High.
Recommendation: Show estimated shipping earlier or explain calculation upfront.
Finding: Small tap targets on mobile
Observation: Quantity stepper buttons under 44px.
Severity: Medium.
Recommendation: Increase touch target size per platform guidelines.